Shipping policy

1. Shipping Destinations

We currently offer shipping exclusively within the United States.

Available shipping destinations are determined during checkout. International shipping is not available at this time.

2. Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Business days exclude weekends and U.S. federal holidays.

Processing times may occasionally be extended due to payment verification, product availability, high order volumes, or circumstances beyond our reasonable control.

3. Estimated Delivery Time

Once your order has been dispatched, estimated delivery takes 7–15 business days.

This delivery estimate begins after shipment and does not include the 1–2 business days required for order processing.

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, shipping carrier, weather conditions, or other unforeseen circumstances.

4. Shipping Costs

Shipping charges, when applicable, are calculated and displayed at checkout before payment is completed.

Free shipping promotions may be available for qualifying orders. Any applicable conditions or minimum purchase requirements will be displayed on our website or at checkout.

5. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email at the email address provided during checkout.

Once your order has been dispatched, a shipping confirmation email containing tracking information will be provided when available.

Tracking information may take some time to appear or update in the carrier's system after dispatch.

6. Shipping Delays

Although we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to carrier disruptions, severe weather, public holidays, peak shipping periods, or other circumstances outside our control.

If your order is significantly delayed or your tracking information has not been updated for an extended period, please contact our support team for assistance.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an error in your shipping address, please contact support@mythsole.com as soon as possible.

We will attempt to accommodate address corrections before shipment. However, modifications may not be possible once an order has entered processing or has been dispatched.

8. Lost, Missing, or Damaged Packages

If your order is lost in transit, arrives damaged, or has not been delivered within the expected delivery window, please contact our customer support team.

Include your order number and relevant details so we can review the situation and coordinate with the shipping carrier when appropriate.

We will work toward an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Damaged, defective, or incorrect items are also covered under our Return & Refund Policy.

9. Contact Information

For questions regarding order processing, shipping, tracking, or delivery, please contact:

MYTHSOLE
Email: support@mythsole.com